Privacy Policy

1. Information We Collect

When you request a quote or contact us, we collect personal information that you provide directly, including:

• Full name
• Phone number
• Email address
• Property or service address
• Service details (type of waste system, scheduling preferences, etc.)

We may also collect information when you call us, such as caller ID data and notes from the conversation, in order to route your request to the appropriate provider.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your service request
• Match you with an independent, licensed third-party service provider in our network
• Communicate with you about scheduling, quotes, and service updates
• Improve our services and customer experience
• Send marketing communications, if you have opted in

3. Sharing with Third Parties

CSG Statewide Solutions operates as a lead-generation and dispatch service. The personal information you submit through our quote form or provide by phone is shared with independent, licensed third-party service providers in our network in order to fulfill your service request.

These providers are separate businesses and are responsible for their own privacy practices when they contact you directly. We only share the information necessary to coordinate your service.

4. Call Recording and Tracking

Calls made to phone numbers displayed on this website may be recorded or tracked for quality assurance, training, and attribution purposes. We use CallRail to help us understand which marketing channels bring us calls and to ensure we deliver consistent service.

By calling a tracked number on this site, you consent to this monitoring and recording. If you do not wish to be recorded, please contact us via email.

5. Marketing and Analytics

We use third-party tools to manage our marketing and understand how visitors use our website:

• HubSpot — for form management, lead tracking, and email marketing
• Google Ads & Google Analytics — for advertising performance and website usage analytics
• CallRail — for call attribution and quality tracking

These services may place cookies or collect device and browsing data. You can learn more about how these platforms handle data by reviewing their respective privacy policies.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience, analyze site traffic, and support our advertising efforts. This includes cookies set by HubSpot, Google, and CallRail.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features, such as form submissions or chat widgets.

7. Your Choices and Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing emails by clicking the unsubscribe link in any promotional message
• Opt out of marketing phone calls by contacting us directly

We will process deletion and opt-out requests within a reasonable timeframe, typically within 30 days.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When information is no longer needed, we securely delete or anonymize it.

9. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Contact Us

If you have questions about this privacy policy, or would like to exercise your rights regarding your personal data, please contact us:

11. Company Information

This website is operated by [Company Name] LLC, Michigan. This privacy policy applies to all information collected through this website and related phone calls.